2. Right to cancel
2.1. If you are a Consumer located within the European Economic Area, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.
2.2. There is no right to cancel contracts for the supply of goods made to your specifications or which are clearly personalised.
2.3. If you do have the right to cancel, the following instructions apply: Right to cancel
2.4. You have the right to cancel this contract within 14 days without giving any reason.
2.5. The cancellation period will expire after 14 days from the day:
a) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
b) in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
2.6. To exercise the right to cancel, you must inform us Claverton Limited, Cannon Wharf, Pell Street, London, SE8 5EN, UK [firstname.lastname@example.org] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form at the end of this document but it is not obligatory.
2.7. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
2.8. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
2.9. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
2.10. We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.
2.11. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
2.12. We will collect the goods.
2.13. We will bear the cost of returning the goods.
2.14. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.